Privacy Policy / Payment & Shipping Methods / Return & Cancel Policy | Venus Rose Cosmetics

Privacy Policy / Payment & Shipping Methods / Return & Cancel Policy

Terms & Conditions

In any case even not mentioned here, the visitor venus-rose.com visits on his own and only exclusive responsibility, explicitly and unconditionally accepting the following terms and conditions of use, without other formalities.

The terms are binding and are compatible with the European / Cypriot law, may change or be amended from time to time without notice, for this reason we recommend that you visit and read frequently by pressing the appropriate button at the bottom of our website. If you do not agree to the terms of this text you can leave at any time from the website.

By indicating intention to create interactive relationship from you by order

declare that:

1) Are you over 18 years that adult as defined by the legislation in force in the Republic.

2) Are you able for committing trading transaction.

The venus-rose.com manages and proprietary to the company CHRIS N.TSOLAKIS LTD, with registration number in the Cyprus Register of Companies Inspector UN 93119. For purposes of brevity herein the terms company or we or us rise and is closely connected with the CHRIS N.TSOLAKIS LTD.

The user can use the material found on the website for personal non-commercial use, eg reading for information purposes. Prohibited the republication, reproduction or retransmission of this material in any way, in the original or in translation without permission / consent of the company. The company makes every effort within its possibilities to reduce typing errors, but not responsible for the listed or other errors that exist or may exist.

We strive for the preservation of our shop from viruses, but in no case can not guarantee that our website or that our servers are free of viruses and is not liable for any damage occur to your means of access to electronic our shop.

Visiting your venus-rose.com grant non-exclusive right to access / correct use it. You agree not to interrupt or attempt to interrupt the operation of the site in any way bound to attempt to disrupt the smooth operation of or attempt to harm its integrity through unauthorized access (hacking).

Privacy

Users can visit most parts of CHRIS N.TSOLAKIS LTD without the need to disclose personal information. However, some of our online services require the user to define his identity in order to allow for the completion of trading operation.

Personal data such as name, e-mail etc kept on file and processed in accordance with the Law on personal data protection. Used to complete a transaction relationship, for statistical reasons or to ensure the possibility of communication with the user, in any case not be transferred to third parties (companies or individuals).

We take every possible measure to protect and safeguard your personal information from misuse, loss, and from unauthorized access, modification and disclosure.

Recipient of the data is the company CHRIS N.TSOLAKIS LTD and its affiliated companies that may mediate or intervene to support, service or promotion and integration of the trading relationship.

The data held in the file may be communicated on at their legal request the competent judicial or other administrative authorities and in accordance with the relevant legislation.

Cookies

We use cookies (Cookies are a feature of the Internet browser) for maximum efficiency and functionality of venus-rose.com. We do not store or collect personal information without your consent.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending us an email at info@venus-rose.com. You are entitled to ask for a copy of the information we store about you and can ask for that information to be corrected or erased where appropriate.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you would like a copy of the information held on you please e-mail us at info@venus-rose.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

Placing an order

Placing an order is quite simple. Just click on the product that interests you and then click “Add to Cart’’, it will be automatically added into your shopping cart.

You can view product pages and automatically add as many products as you like in your shopping cart, without having to be redirected into your shopping cart page.

If you wish to change the quantity or remove from your shopping cart, simply click on your shopping cart button on the top of the page, view the item that has been added into your shopping cart and click edit or remove. If you click on edit, you will have to then click on “Update Cart” button were you will be transferred into your shopping bag page. At this page you will be able to change the quantity and click “Update Cart”. If you want to place your order then press the button “Proceed to Checkout.”

When you clicked on “Proceed to Checkout,” you will be asked to login if you are not already logged in, register if you are a new customer, or continue as guest.

Order & Shipping Confirmation Emails

After the order has been processed and dispatched, you will receive a shipping confirmation email including your tracking code.

The order confirmation email will include your order number, the details of the products, prices, quantities, promotional information, payment method, your shipping and billing addresses as well as the shipping method you selected.

The order confirmation email will not be your actual invoice; it will be a pro-forma invoice. After your order has been processed, the original invoice will be shipped along with your order delivery.

Payment methods

Venus-rose.com currently supports one payment method via PayPal.

Shipping & Delivery

In Cyprus, delivery is available with KRONOS EXPRESS. You can pick up your order from your closest to your nearest Cyprus Post Office via KRONOS EXPRESS.

Free shipping for point to point service is available to all customers in Cyprus with orders with a €30 and beyond balance; otherwise, delivery with KRONOS EXPRESS for point to point is €1,79 including VAT for orders until 2kg, and €2,74 including VAT for orders from 2,01kg until 5kg. Free shipping for point to door service is available to all customers in Cyprus with orders with a €45 and beyond balance; otherwise, delivery with KRONOS EXPRESS for point to door service is €3,78 including VAT for orders until 2kg, and €4,74 including VAT for orders from 2,01kg until 5kg. Orders that will submit on Thursday evening and Friday will be shipped on Monday.

For internationals orders, the orders will be send by the post. The transport cost is paid by the customer during the check out process.

Please allow up to two full business days for your order to be processed, packed and shipped. Shipments take place every day except Saturday, Sunday and public holidays. For Cyprus, the delivery takes up to 1-3 full business days from the day that your order is dispatched from us. For internationals orders, there are two options via CYPRUS POST; Overseas Letter A’ Priority Letter Mail Irregular Registered or Overseas Parcel Service A’ Priority  takes up to 10-20 full business working days from the day that your order is dispatched from us, EMS shipping (except EU countries, Norway, Switzerland,  Andorra, San Marino, Iceland, Vatican City, Liechtensteinand Monaco)takes up to 5-10 full business days from the day that your order is dispatched from us.

After we deliver your order on the shipping company, we are not responsible for late deliveries.

Returns policy

The Cyprus legislation on consumer protection that is tailored to the European (Community) directive provides the right of return / exchange the products within intact 14th day they came into your possession.

In case of you want to return/exchange your order, contact us by phone at +357 25521893 or by e-mail at info@venus-rose.com to guide you on the process or alternatively via the contact form.

The date of receipt is the date you signed the receipt form of products. The return transport costs charged to the buyer except in the case of defective products or non conformity of the delivered goods in connection with the order (in this case the shipping and return costs will be paid by CHRIS N.TSOLAKIS LTD)

The product should be in the initial state, the pack should not be unsealed or are soiled or altered, the product would be suitable for resale.

Torn or destroy boxes (secondary package) of products containing the primary packaging are not accepted for return as what is not suitable for resale, except in cases of defective products.

More information about your rights as a consumer under applicable EU legislation can be found on the official website of the Cyprus consumer protection association by clicking here.

Returns Terms:

  • The return slip must always be included along with the products that you wish to return.
  • The price of the returned item will be refunded back to the credit card used for the transaction as soon as your return is processed.
  • Returns must be made within 30 days of dispatch.
  • Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Order cancellation

It is possible to cancel your order before sending the product – Cancellation is possible by sending e-mail to info@venus-rose.com or by telephone at +357 25521893.

You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.